Timing of orders
To allow for us to have sufficient time to custom design your cake or cookie, we request a minimum of four weeks advance notice. Orders placed less than four weeks in advance may be subject to a rush fee.
Each order requires a signed order and non-refundable retainer to reserve your date. Retainers will be 50% of the quoted price of the cake. Payment of retainers and final balances can be made by check or money order. All returned checks will be charged a $35 fee.
There are many cake pictures on the internet and in magazines that you may come across as you think about what you might envision for your cake or cookie. Please note that while we are happy to see pictures that you like and cake designs that you are interested in, we will not be able to directly copy a design. We believe that we can come up with a design that will be customized to you and what you like without copying someone else’s ideas exactly. Contact us and we can discuss your design wishes!
Copyrighted Images & Character Cakes
Due to copyright laws, Shiny Ball Cakes cannot legally make cakes using licensed characters (Disney characters, Star Wars, etc.) unless a copyright release has been received from the copyright owner. This includes the use of character shaped cake pans – these may not be made to sell character shaped cake without explicit permission.
In order to have a cake involving licensed characters, you have a few options:
- Contact the copyright owner to obtain a release for a one time use. Please note that this may take some time and may be very expensive. Any fees will be the responsibility of the client. Keep in mind that some copyright owners never give up their rights even for one time use.
- Shiny Ball Cakes will create a cake that is inspired by the characters, movie, etc. that provides a background. Customers can purchase licensed figurines from the store of their choice to place on the cake. Please note that characters purchased at toy stores or other establishment may not be food safe. The client takes all responsibility for items placed on the cake after it leaves the control of Shiny Ball Ckes.
- Choose a design from DecoPac (www.decopac.com) This site has hundreds of licensed character designs that can be created legally. However, the cakes will need to be exactly replicate based on the design chosen – there is no artistic license allowed. If you choose this alternative, please allow us 4 weeks to obtain the appropriate design set.
At Shiny Ball Cakes, we are confident that we can provide you with a design that you will be happy with, that is unique to you and your event, and that you and your guests will enjoy.